Complaints Procedures

Motto: Know God, Grow Character, Achieve Potential, Make a Difference

Parents sometimes need to make legitimate complaints. Our procedure follows scriptural principles. First go to the person involved- the class teacher if it pertains to another student or that Staff member.

If unresolved you should then refer it to the relevant Associate Principal. If necessary, it will then be referred to the Principal. Please note that all school management issues should follow these guidelines.

The Board of Trustees' role is governance, so matters only come to them when still unresolved with the Principal. If parents do not follow the steps, they will often be referred back to the procedure above. We will always endeavour to respond quickly to and resolve any complaint.